Refund Policy

Contact us before returning an item. Please provide your order or receipt number, the product name, the reason for the request and any relevant photos. Returns sent without prior confirmation may take longer to process.

For a size exchange or change-of-mind request, contact us within 7 calendar days after delivery or purchase. This timeframe does not limit any mandatory rights available under applicable consumer law.

If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible—ideally within 48 hours of delivery. Keep the item, packaging and labels while we review the issue.

When the issue is confirmed, we will offer an appropriate remedy such as replacement, exchange, repair where suitable, or refund. We will cover reasonable return-delivery costs when the error is ours.

To qualify, the item should be:

• Unused, unworn outdoors and in resalable condition.
• Returned with original tags, accessories and packaging.
• Accompanied by the receipt or valid order information.

Exchanges depend on available stock. If the replacement costs more, the difference must be paid. For customer-selected size changes or change of mind, return and re-delivery charges may be payable by the customer.

Unless defective or required by law, we may decline:

• Items that are worn, washed, altered or damaged after delivery.
• Items without essential packaging, tags or included accessories.
• Hygiene-sensitive goods once opened or used, where return would be unsafe.
• Products clearly marked as final sale before purchase.

Returned items are inspected before approval. Once a refund is approved, we aim to initiate it within 7 business days. Cash on Delivery purchases will normally be refunded by bank transfer or another method agreed with you. Your bank or payment provider may need additional processing time.

If card or online payment is enabled for an order in the future, approved refunds will normally be returned to the original payment method through the relevant payment provider. We may request the information reasonably needed to confirm the original transaction.

Original delivery charges are normally refundable only when the item was wrong, damaged or defective, or where applicable law requires it.

Contact us promptly if you need to cancel an order. We can usually cancel it without charge before dispatch. Once an order has been handed to the delivery provider, delivery or return charges may apply.

Start a request by calling +94 77 565 0550. Include your order number whenever possible.

Nothing in this policy excludes or reduces rights or remedies that cannot lawfully be excluded under Sri Lankan consumer law.